At Chatham Luxury, we believe in the importance of taking excellent care of your timepiece, to ensure that it retains its fine craftsmanship and to preserve it for many years to come.
The service team at the flagship boutique have been comprehensively trained to maintain and service any timepiece, and are fully authorized by the brands that Chatham Luxury represents.
A wide range of service options are available and the team will assist and guide you in choosing the most suitable option, depending on the specific needs of your watch. Each service is done with the ultimate precision and expertise, guaranteeing a reliable and efficient experience.
The exquisite timepiece you have invested in will accompany you throughout life and will continue to function to its fullest, if it regularly receives the dedicated service and attention it requires. To ensure that your watch is always in optimal condition to be passed onto the next generation, the service team at Chatham Luxury advises customers to have water resistance checked every 1 to 2 years and to conduct a complete service every 4 to 5 years.
The service frequency depends on the usage of each watch and the environment in which it is worn.Service Interventions
Each and every timepiece has a different story, therefore having different requirements. Chatham Luxury’s service team is equipped and trained to inspect watches of any age, regardless of brand or type, and will carry out a careful and efficient service to help restore it. Certain watches may require to be sent to the manufacturers to undergo specific repair or restoration, while others will be managed by Chatham Luxury’s own Swiss-qualified technicians.
Following are the services carried out at the Chatham Luxury Service Centre located at 41, Galle Road, Galle Face Court 1, Colombo 03.Servicing of an Automatic / Mechanical Movement
Mechanical watches comprise hundreds of tiny parts, several of which are constantly in motion. These parts are subject to wear and tear, owing to the constant motion, therefore they require regular care and assistance in ensuring that the watch is well maintained in order to run smoothly.
A complete service is recommended every 4-5 years, even if your watch is in perfect working order. This is simply because the lubricants that prevent friction and possible damage to fragile inner components have a tendency to break down over time and therefore need replacing.
Chatham Luxury’s service team conducts a series of intensive checks on your mechanical watch to ensure that it is serviced and returned to you in mint condition.
These are the steps undertaken to service the mechanical watch:
Once these steps are completed, the watch is tested on a wrist simulator for a few hours to ensure that the winding system is working smoothly. After this, the watch’s power reserve is statically tested for a few days, depending on the movement’s calibre.
This final inspection and test is vital, because it is only then that the watch’s functions will be guaranteed for 12 to 24 months, depending on the respective brand’s guidelines.Servicing of a Quartz Watch
Quartz watches do not have as many parts as a mechanical watch, but they still require routine maintenance to ensure that they work smoothly.
These are the steps undertaken to service the quartz watch:
Once these steps are completed, the watch is statically tested for two days to ensure that it is in working order.
This final inspection and test is vital, because it is only then that the watch’s functions will be guaranteed for 12 to 24 months, depending on the respective brand’s guidelines.
A watch battery may run out at any time, so it is advisable to have your watch battery checked regularly and replaced every couple of years to ensure that it is running smoothly.
Chatham Luxury’s team of technicians will replace the battery and reseal the watch, following the steps listed:
Please note that if the watch has not been maintained and serviced regularly according to the brand’s guidelines, and within the recommended time period, Chatham Luxury is unable to offer a guarantee on the reliability of the watch and its functions.
Give your watch a new look by updating the strap, whether as a replacement for an older model, or to match an outfit or occasion.
At Chatham Luxury, we stock a collection of Hirsch straps, and are also able to order any specific strap you may require from the respective brands at the boutique.
For more information visit our Service Centre at
41 Galle Road, Galle Face Court 1, Colombo 03 or E-Mail us on [email protected]